QuickBooks Unexpected error 5


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“QuickBooks is one such software that has always been up to the mark for me. I remember when I started using it in the first place, it did not take a genius to figure out how all the features work. However, I used to get really anxious whenever any error message popped on my screen. I was just getting familiar with QuickBooks errors when QuickBooks unexpected error 5 flashes on my screen. I knew nothing about this error and the first thing I did was to calm myself and start my research. Finally with just a little research and cooperation with the support team, the QuickBooks unexpected error 5 was eliminated in no time.”

You might find yourself stuck in a similar situation. But don’t trip, with this article we’ll help you clear out each and every uncertainty regarding QuickBooks unexpected error code 5.

Explanation of QuickBooks Unexpected Error 5

When you try to access the company file and you are not allowed to enter the file location QuickBooks unexpected error 5 pops up. This means, you do not have permission to access the company file situated in a particular location. This can happen when you are blocked from using the file location.

The error flashes with a message: “QuickBooks unexpected error code 5: got unexpected error 5 QuickBooks in call to NetShareGetInfo for path\\server\file.QBW”.

An error like this can arise due to several potential causes like misconfigured settings. An unexpected error, as experts explain, is an indication that the application has faced a fatal problem. However, it may be unexpected but can be resolved just by following a few instructions carefully and precisely.

What Causes QuickBooks Unexpected Error 5?

If you got unexpected error 5 QuickBooks, it can be because of the following reasons:

  • The installation of QuickBooks is either incomplete or improper.
  • Your system might be infected with a virus or malicious attack.
  • The system was not shut down properly.
  • Corrupted windows registry entries.
  • The internet connection is weak causing breakage.
  • Windows components are missing. (Files, necessary software, hardware, etc.)
  • The windows account being operated does not have enough authorization.
  • The location of the update of POS is not correct or invalid.
  • Incomplete or missing registry entries.
  • You are operating on an outdated version of QuickBooks.

Troubleshooting steps to Fix QuickBooks Unexpected Error 5    

Now that you know the root cause, you might have a benefit over the said error. You know its source, and therefore you can eliminate the error directly from its very cause. This means you do not need a hit and trial method to eliminate the error. This not only saves time and effort but also makes the elimination process a lot easier.

Method 1 : Provide File Access

QuickBooks unexpected error 5 arises when you do not have access to file sharing. You can eliminate this error by:

  • Launch file explorer.
  • Locate the folder with the company file.

Provide File Access

  • Click right on it and go to properties.
  • Select sharing tab option.
  • Select one out of two options according to your needs. (Full sharing, Partial sharing)
  • Press apply and then hit okay to save the changes.

Method 2 : Switch Off UAC

User account control provides security by making the necessary changes in the system to avoid any threats to it. However, this can be the reason why you got unexpected error 5 QuickBooks. Therefore close it for resolving the said issue:

  • Open the control panel through the start menu.
  • Go to the user account section.
  • Select change user account control settings and hit yes.
  • There will be a slider, drag it down to never notify.

Switch Off UAC

  • Finally press Okay.
  • If the error is resolved, go back and switch UAC on, it secures the system.
Read More - QuickBooks POS Cost & Features - Latest Review

Method 3 : Download Latest Updates Of QB POS

When you operate an outdated version of QuickBooks, you come across several errors like QuickBooks unexpected error 5. Update the application by following these steps:

  • Operate POS with admin credentials.
  • Open the help menu and select software update.
  • Choose update preference.
  • Now, in the general tab, mark on automatically download updates.
  • Press Okay.

Method 4 : Delete & Create A User Again

Deleting a user and recreating it resets all the settings or any other changes made. It also makes the user account just like new and error free.

Delete the user account:

  • Open QuickBooks and go to the company section.
  • Tap on users.

Delete the user account:

  • Choose set up users and roles.
  • You’ll have a list of all users, select the user you want to delete.
  • Hit delete and confirm.

Recreate user profile:

  • Go to the users and roles tab.
  • Choose new and enter appropriate username for the new user.
  • Give a secured password.
  • Once done, give roles to this new user profile.
  • Hit ok.

Method 5 : Run File Doctor

QuickBooks file doctor is a tool that verifies the damages and fixes them within a few clicks, effortlessly.

QuickBooks file doctor

  • If it prompts, press okay.
  • The tool will start scanning and repairing.
  • It can take some time depending on the size of your company file. Do not interfere.

Method 6 : Uninstall And Reinstall QuickBooks

QuickBooks is an online accounting software and it often catches bugs and errors like QuickBooks unexpected error code 5. It is simple to get rid of these by uninstalling and installing the software. Make sure to keep the product and license number handy before this. You will need it to login after installing the application again.

  • Press windows + R to open the run command.
  • Type appwiz.CPL in the field.
  • Locate QuickBooks and click right on it.
  • Press uninstall. Do the same with all files related to the software.
  • Now go to the official website of intuit.
  • Download QuickBooks and login with product and license number along with other details.

End Note

We know the panic when an error like QuickBooks unexpected error 5 pops up and you don’t know the way out. Therefore we bring to you these simple and easy to implement methods to get rid of error 5 without any hassle. If you need any further assistance, connect to the support team. We resolve all technical and non-technical QuickBooks queries without any delay. Our experts are available all day to your service.

Frequently Asked Questions (FAQs)

Q: How do I fix a QuickBooks desktop error?

Answer: Desktop errors in QuickBooks is a common problem a lot of users complain about. You can easily repair it by:

  • Run QuickBooks tool hub/ file doctor.
  • Download the latest version of QuickBooks.
  • Update the windows operating system.
  • Download and install diagnostic tool.
  • Manually edit all settings and repair the error.

Q.2 – How do I fix error 15227 in QuickBooks?

Answer: QuickBooks error 15227 arises due to faults in the system or its components. You might see this error while installing updates for QuickBooks. Here listed are some troubleshooting methods for error 15227 in QuickBooks:

  • Uninstall and Reinstall QuickBooks.
  • Repair windows registry entries.
  • Restore the system.
  • Updates QBs again.

Q.3 – How do I stop QuickBooks from aborting?

Answer: QuickBooks abort error is when you are not able to operate the software and it keeps on crashing or freezes. Here’s how you can repair it:

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