Fix QuickBooks Unrecoverable Error


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The user encounters QuickBooks unrecoverable error when they access the QuickBooks file. It pops with a text that states “QuickBooks has encountered a problem and needs to close.” This text occurs and collapses the system in a sudden moment. Getting it on the way can bring lots of nuisances. 

But, you must have shown some patience here to learn about these error codes. We have prepared this guide while keeping this thing in mind. It is just an effort from us to help out the QuickBooks users located worldwide. Hence, try to learn about the issue and its solutions.

Quickbooks Unrecoverable Error

What is QuickBooks unrecoverable Error?

QuickBooks unrecoverable error occurs when you are working on QuickBooks or trying to open any particular file in QuickBooks but it closes unexpectedly. The main sign of unrecoverable error is, you do not see any particular error code, but instead, you only see XXXXXXXXXXXX on your screen. This error generally occurs if you have not updated your Windows or QuickBooks.

Causes of QuickBooks Unrecoverable Error

  • The problem occurs when the QuickBooks component has been damaged or broken.
  • Your computer could be experiencing issues.
  • Power outages could also be an issue as they can cause damage to the files that are being edited.
  • It could happen if it occurs during the time the user is logged in to the QB Company file.
  • Unrecoverable errors can also be the result of an issue on the network.
  • If you are missing Windows or QuickBooks updates, you may need to install them.
  • Problems with the integrity of data in the QB Company file can also result in this error.
  • There are damaged data or your program’s code is in need of repair.

Indications of QuickBooks Unrecoverable Errors

quickbooks unrecoverable error indications

  • If your QuickBooks has started crashing whenever you are trying to open up a file or a folder, there are chances that it has an error.
  • The next symptom can be that it is not updating or taking a longer time than usual to update. Update QuickBooks in simple steps.
  • If your software is unable to save any changes that you have recently made or you are trying to make, it can be an indication of the error.
  • If your QuickBooks software has started to hang whenever you make a change can be a symptom.

Situations under which the Unrecoverable Error Occurs

There are several instances in which a user can face this issue. 

  • At the time of saving a transaction. 
  • During the printing, emailing, or saving the docs of QuickBooks desktop
  • When the user runs a previous company feature. 
  • Using QuickBooks online bill pay to write checks. 
  • Moments like making a backup for the company file
  • QuickBooks unrecoverable error when printing checks. 
  • While accessing the QuickBooks desktop on the workstation. 
  • QuickBooks company file contains some damaged data. 
  • When the Rebuild utility is running on the system. 
  • QuickBooks unrecoverable error when opening a company file. 
  • Reconciling bank statements and reports. 
  • Shutting down the opened window. 
  • While accessing QuickBooks home page, transaction, reports, and company snapshot. 

Conducting any of these tasks can shape this error. Well, avoiding them will not help in fixing the issue. You must root out all of the causes behind it. So, now, let’s move on to learn about all the responsible factors. 

List of QuickBooks Unrecoverable Error Codes

As we discovered the primary causes and indications linked with QuickBooks unrecoverable errors, the below table will help users identify the error codes under the QuickBooks unrecoverable category.

00000 1477513824 7558215563 13890
00000 1520413730 8463119758 63847
00551 4627400227 5500820888 41171
02457 7942820103 3302331197 00540

Methods to fix QuickBooks Unrecoverable Errors

Some handpicked solutions are provided below that will help you in eradicating the issue. You can use any of them to troubleshoot this issue. However, we recommend you to initiate with the first one and then move accordingly. 

Solution 1: Paste the Company File on Desktop

Paste the Company File on Desktop

  • To begin with, access the folder where you saved the QB file. 
  • Try to find out the Locate button. 
  • Use it to search for the file with the .qbw extension. 
  • Thereafter, try to copy the file. 
  • Also, paste it on the desktop. 
  • Hit the Ctrl button. 
  • Make sure that you run this application. 
  • Another window will form as No Company Open. 
  • Choose the blue highlighted button Open. 
  • Subsequently, find out the location which you used for pasting the QB file. 

Solution 2: Access a Sample Company file

This solution would give you an idea about whether the issue is associated with the QB file or not. Now, let’s move into and learn how you can conduct this task. 

  • There would be a damaged company file and folder if you successfully access the sample QB file. So, make sure to copy and paste the file to a different folder or location. 
  • Also, you can use the ADR method to restore the backup of the corrupted files. Consider the data damage fixations if the backup does not prove to be a satisfactory solution. 
  • Move towards the steps below if you see the same text. 
Steps to Open a Sample File
  • Open the No Company Open window. 
  • Click on Open a sample file. 
  • Consequently, pick the sample file from the list. 
Steps to Copy the QB File to another location 
  • Perform a right-click on the desktop. 
  • Then, click on the New and Folder button. 
  • Also, give it a name as QBTEST. 
  • Thereafter, right-click and select the Copy button. 
  • Choose the Paste option now. 
  • Finally, just open the newly made folder and access your QB file. 

If you see the same issue again then it might be happened because of the damaged QuickBooks installation. 

Solution 3: Run Quick fix my Program

  • Firstly, close the QuickBooks software along with all the running applications. 
  • Try to download QuickBooks tool hub
  • Just open the downloaded file QuickBooksToolHub.exe
  • Conduct the steps as prompted on the window. 
  • Hit Install and agree to the terms and conditions. 
  • After that, launch the tool.
  • Subsequently, click on the Program Problems button.
  • Highlighted green tab Quick fix my Program should be selected. 
  • End the procedure by restarting QB desktop. 

Solution 4: Examine the Affected Users 

If the error still does not disappear and brings in the same problem then try to identify the number of affected users. The steps below will help you to find them out: 

Case 1: Regular User is Damaged 
  • Begin the procedure by clicking on the Setup users and passwords button. 
  • Thereafter, you need to click on the Setup users option. 
  • Consequently, select the Company menu. 
  • Choose Enterprise users from the Users section. 
  • Hit the option titled Setup customers and roles button. 
  • Subsequently, click on the Add user button. 
  • Provide the username and password. 
  • Click Next. 
  • The user is not required to use the damaged user name. 
  • Once done, try to customize the customer. 
  • Later, click Finish. 
  • Move towards the File menu. 
  • Further, click on the Close Company/logoff button. 
  • Finally, sign in to the QB file with new login credentials. 
Case 2: Admin User Damaged

Admin User Damaged

  • Firstly, download the QuickBooks tool hub. 
  • Hit the Company File Issues button. 
  • Click on Run QuickBooks File doctor
  • Consequently, the tool will run and resolve the issue automatically. 

Solution 5: Modify the Display PDF in Browser Preference

This solution would perform the best on Adobe 10.0, 9.0, and 8.0. 

  • Firstly, hit the Windows start menu
  • Navigate towards the Programs/All Programs tab. 
  • Check out the installed programs on the list. 
  • Thereafter, click Adobe Reader/Acrobat. 
  • Keep in mind that Adobe XI (11.0) and later do not come with a PDF in the browser. 
  • So, updating would be helpful for you. 
  • Consequently, pick the Edit and Preferences button. 
  • Click Internet on the categories list. 
  • Later, choose to clear the display PDF in browser preference. 
  • Finally, just hit OK. 

Solution 6: Open QuickBooks in a safe mode

Open QuickBooks in a safe mode

  • Open your task manager. If you do not know how to, you can press alt, ctrl, and delete key together.
  • The next thing you need to do is to shut down all the QuickBooks processes that are currently running.
  • The next thing is that you have to start the QuickBooks program in a safe mode. For this, you will be needed to press the ctrl key and hold it. You will then have to go to the program.
  • The next step is to open your QuickBooks software using the control key. You will be required to open and then shut it down two to three times.
  • If it is working fine, you will be required to open a company file using the Alt key. Open and shut down the file two to three times repeatedly to check if the error is gone or is still there.

Solution 7: Try to open a company file

  • Open your task manager. If you do not know how to, you can press alt, ctrl, and delete key together.
  • The next thing you need to do is to shut down all the QuickBooks processes that are currently running.
  • The next thing is that you have to start the QuickBooks program in a safe mode. For this, you will be needed to press the ctrl key and hold it. You will then have to go to the program.
  • After this, instead of opening your company file directly, you will be required to open up a sample file.
  • If your sample file is opening correctly, you can now proceed to open your company file.

Solution 8: Use QuickBooks component repair tool

Use QuickBooks Component Repair Tool

  • The first step is to see or find the components that you think are corrupted or are damaged.
  • To do this, you will be needed to download this tool from the official website and then install it on your system.
  • When you will run the repair tool, you will see further instructions on the screen. Follow those instructions.
  • When this is all done, you will be required to restart your system and update the windows if required.
  • At last, start your software and see if the error remains.

Also Read: QuickBooks error 15241.

Solution 9: Use the QuickBooks install tool

Quickbooks unrecoverable error- install tool

  • To use this tool, you are recommended to close all the ongoing QuickBooks processes on your system. 
  • Once you have done this, you are needed to run the clean install QuickBooks tool.
  • We will recommend you to note down your license number and the product number in a different place because it will be needed.
  • The next thing that you have to do is to remove QuickBooks from your system. You will have to go to the Control panel and look for the application and uninstall it.
  • After uninstalling, restart your system.
  • Now, you will gain have to install the QuickBooks software from the official website. 
  • Fill up the credentials that you have noted earlier and now start your software.


This was everything about the QuickBooks unrecoverable errors. We have mentioned all the symptoms and the fixes for the QuickBooks unrecoverable error. If none of the fixes written worked for you, contact us to our technical customer support and get an instant solution to your issue.

Frequently Asked Questions (FAQs)

Q1. What is a QuickBooks XML error and how do you fix it?

QuickBooks XML error occurs when any file or folder becomes damaged or corrupted. The best way to fix this is through troubleshooting. 

Q2. What is QuickBooks File Doctor?

QuickBooks file doctor is a tool provided by Intuit. With the help of this tool, you can fix errors that your company file or folders may face. It diagnoses the error and then fixes it. 

Q3. Why QuickBooks Won’t Open?

There can be various reasons why QuickBooks won’t open. Here is the list of some of those reasons: 

  1. a) You are using an outdated version of QuickBooks. 
  2. b) The file you are trying to open is missing, damaged, or corrupted. 
  3. c) Your Windows is no longer compatible with the current QuickBooks version. 
  4. d) You are using a bad internet connection.

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