QuickBooks Error 15101


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QuickBooks is one of the leading accounting software that offers a wide variety of features including payroll accounting. A payroll account is used to calculate employees’ salary after all deductions and additions as per the norms. These norms are governmental guidelines as well as the institution’s rules.

However, the norms change every now and then and to match the payroll accounting with the norms, QuickBooks offers regular updates. These updates not only ensure that the payroll is according to the guidelines, it also ensures that the employees are paid fairly. But sometimes when we try to download these updates, errors flashes on the screen. QuickBooks error 15101 is one such error.

In this blog further, we have discussed what is QuickBooks error 15101, its causes, symptoms and solutions. Stick to the article to permanently eliminate the error.

What is QuickBooks Error 15101?

QuickBooks update error 15101 is the part of the 15xxx series of errors which means it is a payroll update error. All errors in the 15xxx series are triggered by different sources. This QuickBooks 2013 error 15101 is triggered by an improper digital certificate. Although there are several other causes too, this one is most common. 

QuickBooks Error 15101

These errors abruptly stop your work process and hamper your system. Thus, resolving them as soon as possible should be your priority. QuickBooks error 15101 occurs when users try to update payroll and the upshot of this error is a failed updation process.

What Triggers QuickBooks Error 15101?

Before resolving the issue, getting to know about its root cause is a wise choice. When you know what caused the error, you can scrap it right away from its source. This provides you a surety that the error will not occur again because of the same reason. It also helps you recognize what not to do. 

What Triggers QuickBooks Error 15101?

Below is a list of all possible causes of QuickBooks update error 15101:

  • The .exe file is damaged
  • A malicious attack on the system causes QuickBooks error 15101.
  • The firewall or the windows security system is blocking the updating process.
  • All QuickBooks services are not granted to windows.
  • Digital certificates is either missing or not downloaded properly.
  • Internet settings are misconfigured.
  • Damaged or corrupted components of windows.

What are the Signs Of QuickBooks Error 15101?

When you fall sick, your body shows certain symptoms like high temperature. Similarly, think of QuickBooks error 15101 as a disease and when it is triggered, your system shows certain symptoms. These symptoms depict the fatality of the error and the need to resolve it.

  • QuickBooks update error 15101 message pops on your screen.
  • System stops responding to input commands.
  • Active windows crashes.
  • The QBs software freezes or crashes frequently.
  • The system works sluggishly.
  • Payroll update fails.

Troubleshooting Methods To Rectify QuickBooks Error 15101

We now have enough knowledge about the error. Therefore, we can start to fix it and then we all can peacefully get back to our work. Below listed are the most foolproof methods to resolve QuickBooks 2013 error 15101:-

Make sure to create a backup of the company file and other important files before hopping on rectifying the error in case of any mishaps during.

Method 1: Reset QuickBooks

QuickBooks is an application that releases regular updates. However, sometimes when downloading these updates or when you download QuickBooks it can carry bugs that cause QuickBooks update error 15101. Other than that, sometimes the application is not installed properly and thus the error arises. Uninstall and install the QuickBooks software to resolve this.

  • Before you get started, keep the product and license number handy.
  • Press windows + R, run command window will open.
  • Type control and hit enter. Control panel will open.
  • Go to programs and features section and look for QuickBooks file under programs.
  • Click right on it and hit uninstall. Press yes.

Reset QuickBooks

  • Hit next >> remove
  • Once the software is uninstalled. Open Intuit’s official website and download QuickBooks again.
  • Follow on screen instructions to install it. Do not disturb any of the procedures, let them complete on its own.
  • After this, login with all the required details.

Method 2: Use reboot.bat File 

The reboot.bat file in QuickBooks plays a vital role. It can be used to reset all QuickBooks related files. This helps remove errors and bugs and you can work effectively. Here’s how you can run .bat file:

  • Close QBs application. If it is already closed, skip this step.
  • Go to open file location in the properties tab
  • Navigate to reboot.bat file

Use reboot.bat File to fix QuickBooks Error 15101

  • Click right on it and tap on run as admin option.
  • Grant permission and let the file go through all QuickBooks components.
  • Do not close the window. Once the process is completed, the window will close automatically.
Read More - How to Troubleshoot QuickBooks Error 1904?

Method 3: Configure Internet Settings

Sometimes errors such as error 15101 QuickBooks update occurs when the setting of the internet is incorrect or unfavorable. Edit and verify the settings to resolve the error:-

  • Ensure the date and time are correct.
  • Open intuit.com and press alt key.
  • In the menu section, tap on files option and open properties.
  • Check the number beside byte encryption is below 128. (This no. is called cipher stretch which gets higher than 128 if internet is damaged)
  • Open advanced settings and mark SSL 2.0 and SSL 3.0. If it is already marked, hop to the next step.

mark SSL 2.0 and SSL 3.0.

  • Ensure TSL is unmarked.
  • Now open tools and go to internet.
  • Select delete option in general tab.
  • Mark all temporary files and press delete key.
  • Set LAN settings on auto detect.
  • Make sure the proxies are left blank.

Method 4: Run QuickBooks Tool Hub

QuickBooks tool hub is an advanced tool that scans files or any damages and rectifies the same. When QuickBooks error 15101 occurs, you can resolve this by running QB tool hub.

QuickBooks tool hub

  • Tap on quick fix my file and enter okay.

Method 5: Get A Digital Certificate

A digital signature certificate is important for any institution. It is equivalent to a paper identity card, only it is digitalized. It is used to identify the institution over the internet. When you have not installed a digital signature certificate, intuit fails to recognize the institution and update fails as a result.

  • Navigate to C:\Program File\Intuit\QuickBooks and look for QBW32.exe file.
  • Click right on the file and hit the properties tab to open it.
  • Select the digital signature option.
  • Ensure intuit.inc is selected in the list.
  • Now, go to details >> view certificate.
  • A certificate window will pop up and you’ll see the install certificate button. Hit it.
  • Follow on- screen instructions to install the certificate.
Read More - How to Troubleshoot QuickBooks Error 3371 status code 11118?

Method 6: Change Firewall Settings In Windows

Firewall Settings In Windows

We have already discussed the causes that sometimes firewall blocks the updates and as a result QuickBooks 2013 error 15101 occurs. This can happen when QuickBooks and intuit is not under a trusted website or when a firewall detects the updates as a threat. Follow these steps to configure its settings in the favorable way.

  • In the search field, type firewall and open it.
  • Select the advanced option and on the inbound rule tab click right.
  • Tap on port and press next. Ensure TCP is selected.
  • Enter the version and year of QuickBooks you want to operate.
  • Hit next >> allow connection >> next.
  • If the window is prompted, mark all profiles.
  • Press next and give this new rule the appropriate name.
  • After you’ve completed, hit finish.
  • Repeat the same steps with outbound rules as well.

Finishing Off!

We hope you have successfully resolved QuickBooks error 15101 by using the above rectifying methods. For any further assistance, get in touch with the experts of QuickBooks. We have a team specifically designed to assist customers in their problems regarding QuickBooks. We’ll be more than pleased to help you out.

Frequently Asked Questions

Q.1: How do I get out of multi-user mode in QuickBooks?

Answer – A single user mode limits access to company files only to one person. However, a multiple user mode gives access to more than one. Follow these steps to get out of multi user mode in QuickBooks:

  • Firstly log out of QuickBooks from all the systems, except the only one you want to give access to.
  • Click on the file menu.
  • Hit switch to single user mode.

Q.2: What is causing “Payment Error: (15005)” in QuickBooks?

Answer – “Payment Error: (15005)” is a sign that the bank has declined your payment and it does not go through. This can happen when:

  • Bank is causing trouble.
  • Wrong or incomplete financial details given.
  • The card is not working.

In this case, users should either change the mode of payment or get in touch with their bank and QuickBooks support team.

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