QuickBooks error tD500 [fixed]


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In this digital world, people are preferring to make payments online instead of making cash payments. It is quite safe and secure. So, in the same way when you are trying to make a payment in QuickBooks by using your credit card then it might show an error which is QuickBooks Error TD500. This error will appear as you have installed multiple versions of QuickBooks. Check out our troubleshooting guide for QuickBooks error code TD500. We are also trying to help you out with the causes to avoid any such situation in the near future.

Overview of QuickBooks Error TD500

QuickBooks error TD500

“There was a problem with the update”, pops up on the window when QuickBooks error TD500 occurs. Users will find it challenging to resolve this problem. This problem commonly occurs when you are using QBs to make payments through a credit card. The presence of multiple QuickBooks desktop versions on the computer may potentially cause you to run into this issue.

Possible Causes of QuickBooks Error TD500

There are not many causes that we can list when you encounter QuickBooks Error TD500 but here are the major ones:

  • Wrong Installation of QuickBooks software.Firewall or Antivirus is blocking your way
  • Your QuickBooks is Outdated.
  • You have installed many versions of QBs desktop.
  • Firewall/Antivirus is blocking your way.
  • An error message will pop up on the window.

Before looking for the methods, you need to make sure that your QuickBooks is updated to the latest version. Look at the steps given below:

  • Go to QBs desktop and then from the Help option choose Update QuickBooks Desktop.
  • Tap on Update Now and select Get Updates.
  • Wait till it gets completed and press Close.

Troubleshooting Methods to Resolve QuickBooks Error TD500

Method 1: Upgrade your Versions of QBs 

You must know which version you are using and you can get it by holding F2. If you are using two versions then ensure that you close them. Follow the instructions to know which version of QBs you are using:

Upgrade your Versions of QBs 

  • Choose the Windows Start symbol.
  • Then go to letter Q and click on the arrow to see the QBs folder.
  • It will show a list of all versions and you can find yours.

Method 2: ‘Uninstall QuickBooks 2016 & Install the Repair File’

To resolve QuickBooks error code TD500, you need to uninstall QBs 2016 & install a repair file. Just follow the steps mentioned below:

Move toward the Control panel under the Start option

  • Go to QuickBooks and hold F2 as it will show the QBs version you are using.
  • You need to shut down all the versions. If there is more than one.
  • Move toward the Control panel under the Start option.
  • From the Control Panel, choose Programs & Features.
  • Some versions require you to choose to Uninstall a Program.
  • Select QuickBooks Desktop 2016/QuickBooks Enterprise 16.0 and tap on Uninstall.
  • After it gets uninstalled. You need to download the ‘QuickBooks TD500 Error Repair File’.
  • Now, a zip folder is downloaded, just open it.
  • Hit on QuickBooks_fix_tdtool.bat, and choose Run as Administrator.
  • You need to open the version in which you are facing the issue.
  • Lastly, complete your payment and check if the issue is resolved or not.
Read More - How to Record Credit Card Payment in QuickBooks?

Method 3: Install the Repair File

After this, you need to install your repair file and must have an updated version of QuickBooks. There are the steps you should follow:

click QuickBooks_fix_tdtool.bat and choose Run as Administrator

  • Once you have updated. You need to install your ‘repair file’ & keep it where you can find it easily. 
  • Then, unzip the file and click QuickBooks_fix_tdtool.bat and choose Run as Administrator.
  • Open the QBs version that includes the error when it has finished running. Observe all directions given.
  • Lastly, you can do your payment.


QuickBooks Error TD500 commonly occurs when you try to use QBs to process a credit card. We hope that the methods provided above will be very beneficial in resolving this error. Do not hesitate to call us, nevertheless, if the error continues to bother you. We have a team of experts that works round the clock to provide the best assistance.

Frequently Asked Questions (FAQs)

Q1. How do I fix error 15227 in QuickBooks?

  • Repair ‘Windows Registry’.
  • Upgrade QBs to the latest Version.
  • ‘Restore Windows’.

Q2. How do I fix error 816 on the QuickBooks desktop?

  • Change the Name of the File.
  • Use Single-User Mode.
  • Upgrade your Windows.

Q3. How do I fix QuickBooks Desktop update errors?

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