“Personally, QuickBooks has seeped its usage into almost all the facets of my business- be it for my employees’ quarterly statements or for my own use while keeping a structured record of the payrolls for my clients as well as employees. I have relied on and recommended the software since the start of my business. But this time around, while installing a new payroll update for my QuickBooks, I got struck with an unexpected shutdown displaying QuickBooks Error 15225. I have faced and resolved quite a few QuickBooks Errors in the past but I have no idea how to get rid of this.”
Widely used as it is, QuickBooks comes with its fair share of technical glitches which can get tedious to resolve but here’s your concise solution guide to resolve QuickBooks Error 15225 popping up with the message “The QuickBooks Desktop update did not complete successfully”. Let’s dive right into solving your problem.
Overview of QuickBooks Error 15225
The Error 15225 QuickBooks shows up while an update is ongoing for QuickBooks payroll. Generally, what triggers the error is either an outdated Microsoft edge version or invalidation of digital signatures that are necessary to download an updated file. Any unwarranted file installation can cause a crash of functions. Therefore, we will understand what causes these blips but it is a common runtime with effective solutions.
Symptoms of QuickBooks Error 15225
As is the case with most of the QuickBooks Errors, there are a few early signs that foretell the QuickBooks Update Error 15225. Accordingly, You should check if any of these signs were visible to you so that you are able to spot the problem and find specific solution:
- The usual delayed functioning of operations, increasing buffer time.
- Abrupt blanking of screen every now and then.
- Automatic reloading of page whenever you attempt an update installation.
- Inability to browse Company Files.
- A complete shutdown of Windows or Desktop.
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Why do you Face QuickBooks Error 15225?
Having an understanding of what caused the QuickBooks update error 15225 will make it easier to narrow down the solution approach to only what is relevant to you. Keeping in mind your QuickBooks software, check what the possible reason could be for the error to pop up:
- Unwarranted Malware attacks.
- Tampered QuickBooks File by a potential user or due to incomplete installation.
- Weak Internet connection.
- Outdated Windows Configuration.
- Invalidation of Digital signatures of a downloaded update file.
- Inaccessible Firewall due to security checks.
Solutions to Fix QuickBooks Error 15225
Once you identify the problem, we can delve into the solutions right away. We hope that you are able to find the solution you came to us for.
Method 1: Check your Internet Connection
First things first, you should check that it isn’t just an irregular Internet Connection that is causing the QuickBooks Error 15225 in your case. It is touted as one of the most common reasons for the update error to occur during the installation process. If a simple restarting of the router works well for you, Congratulations! You may continue completing the payroll update. If not, let’s move on to the next method.
Method 2: Launch the Install Diagnostics Tool in your QuickBooks
The QuickBooks Tools Hub has been designed in a way that it contains several Diagnostic tools to cater to specific grievances of the user. In case of the QuickBooks Error 15225, the Install Diagnostics Tool could be of help. Let’s find out how:
- On the QuickBooks Tools Hub page, navigate Installation Issues.
- Click on the Install Diagnostics Tool to begin the scan.
- Once the process is finished, restart your system and reinstall the QuickBooks software.
Method 3: Reinstall QuickBooks
If the above listed troubleshooting methods don’t work for you, another method you can try is to uninstall and reinstall QuickBooks desktop in order to get rid of the Error 15225 QuickBooks. Here’s how:
- Terminate all the QuickBooks Tasks that were ongoing. Once done, Move to Programs and Features tab in the Control Panel.
- Select the option to Repair QuickBooks under the Uninstall\Change menu.
- Attempt updating the software once the repair is complete. If the error still persists, follow the steps below.
- Visit the official website and download the QuickBooks software afresh.
- Fill in the required details to complete the installation process. The QuickBooks Error 15225 should be eliminated now.
Method 4: End the QuickBooks tasks & Update the software
It is obvious that a latest update of any software will give a maximum efficiency rate as compared to an outdated one. So it is always suggested to keep the software updated in order to avoid any functional glitches.
- On the Processes tab in QuickBooks Task Manager, locate and right click each of the ongoing tasks to end the processes in QuickBooks.
- Once all the tasks are ended, restart the system.
- Open QuickBooks and seek the Help menu.
- Find the Update QuickBooks option from the drop down menu.
- Fill in the required details and start the Update Now option for QuickBooks.
Method 5: Download a New Digital Signature Certificate
As discussed in the causes, a valid digital signature is required by the system to approve an update file installation. If the QuickBooks Update error 15225 pops up, it is a sign that the digital signature is either dysfunctioning or hasn’t been installed. To fix the same, follow the steps below:
- Close the QuickBooks Desktop and the Company file. Onto the Windows button, in the search bar, type QBW32.exe.
- Right Click on the option and select Properties.
- Check for Intuit.inc under the Digital Signature list. If not, make the specified changes.
- From the Details option, View the Digital Certificate and Click on Install Certificate.
- Finish the process once the installation is complete and try downloading the QuickBooks update once again.
Method 6: Deactivate the Security Settings
Apart from these, another solution to resolve the Error 15225 QuickBooks is to turn off the Firewall settings which may be hindering the process of a smooth installation.
- On the QuickBooks window, go over to the Preferences tab > Security and Privacy tab.
- Open Settings from the Network Protection menu
- Next, Click on Windows Security > Firewall and Network Protection.
- Deactivate the Defender Firewall across all types of networks and Click on Domain, Private and Public Network consecutively.
- This should fix the Update error.
Read More - How to Troubleshoot QuickBooks Error H202?
Method 7: Tag Intuit & QuickBooks URLs as Trusted Websites
It is important that the Intuit and QuickBooks websites are added under the Trusted websites list. So that the system barricade turns off while installing updates. Here’s how you can do it:
- In the Browser homepage window, go to the Tools menu and click on Internet Options.
- In the Security tab, go to the Trusted Websites list and add the following sites in the list:
- https://*.quickbooks.com
- https://*.intuit.com
- https://*.intuit.net
- Exit the window and Click on Custom Level.
- Enable the options from the Miscellaneous tab.
- Press OK in the ‘Access sources across domains’ options and Apply the changes.
- This should work in order to eliminate the QuickBooks Update error 15225.
Conclusion
In the above article, we have tried to identify the QuickBooks Error 15225 and offer a guide to fix the problem along with its possible causes and symptoms. We hope that the suggested solutions worked out well for you and you were able to continue with your accounting in QuickBooks smoothly. In case, you still couldn’t fix the issue, do reach out to us and we will ensure it’s gone in a jiffy.
Frequently Asked Questions (FAQs)
Q.1 How do I download the QuickBooks Payroll Update?
Ans – If you are a regular user of QuickBooks Online Payroll, your updates are automatically installed with the tax tables. In case you use the desktop version, follow the steps to update the tax tables:
- Click on Employees > Get Payroll Updates.
- Command the Download Entire Update and select the latest update available.
- Finish the process and start using the updated version.
Q.2 Do I need to update the QuickBooks version every year?
Ans – No, it is not necessary to update the QuickBooks version every year. However, with the latest updates in your system, the outdated QuickBooks may lag and compromise performance. Therefore, it is advised that you update your QuickBooks version every time there is a new update available to ensure maximum efficiency.