QuickBooks Error 15311 [Fixed]


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“Not long ago, I started using QuickBooks for the accounting and auditing needs of my business. All thanks to intuit for regular updates, I fell in love with this software. However, while installing those updates I started seeing QuickBooks error 15311 popping on my screen. Also, with the message “QuickBooks update cannot be completed successfully.” With my active window crashing, the updates stopped precipitously. I knew I needed to troubleshoot it right away.”

Amending QuickBooks 15311 error can be annoying. Since, there can be so many potential causes and sources. Without further ado, let’s discuss the prevalent solutions for this setback.

What QuickBooks Error 15311 is?

A runtime error that mostly occurs during the installation process, QuickBooks error 15311 can abruptly stop the system, hampering daily operations. This error is precisely related to the payroll function. There are several reasons why QuickBooks update error 15311 occurs but windows issues and faults in the setup top the list. Nonetheless, it is fairly easy to troubleshoot this error. 

Reasons for QuickBooks Error 15311

Many probable causes trigger QuickBooks service profiles update error 15311 to prevail in your system. The most frequent ones are:

  • The QuickBooks files installed are either incomplete, missing, or deleted.
  • There can be a third-party program that is intervening with the installation of QuickBooks files.
  • Malicious attacks on the computer system can hamper the QuickBooks update
  • The damaged registry files of windows can also hamper the installation.
  • Users sometimes download a corrupted QB file causing QuickBooks error 15311.
  • Faulty internet settings of the computer
  • There are situations when the windows firewall restricts the download of QuickBooks files.
Read more - How to Troubleshoot QuickBooks Error Code 15106?

Symptoms of QuickBooks Error 15311

Before catching onto the solutions to resolve this error, the symptoms that will help us identify QuickBooks error 15311 are:

quickbooks error 15311

  • The operating system of the computer is lagging
  • The QuickBooks error 15311 appears on the screen.
  • The system either crashes frequently, freezes, or gets hung.
  • The computer system is slow in responding to inputs.

Troubleshooting Solutions of QuickBooks Error 15311

There can be various sources and causes for the error to occur. Therefore, there are numerous solutions as well. 

Solution 1: Make Sure To Install Digital Signature Certificate

The computer’s digital signet certificate is used by the cloud-based software to ensure its identity. A missing certificate can lead to the failure of services you are seeking from the software. Pursue these steps to install a digital signature certificate to avoid QuickBooks error 15311.

install Digital Signature Certificate

  • Locate QuickBooks files at C:\ Program Files (x86)\ Intuit\ QuickBooks.
  • Look for QBW32.exe and right-click on it.
  • In the properties of QBW32.exe go to the digital signature tab.
  • In the details option, hit on the view certificate.
  • Now, open the General tab and install the certificate.
  • This will open Certificate Import Wizard, you have to verify the store location in the current user.
  • Press next and then finish.
  • Finally, select ok to import the certificate.

Solution 2: Update Your Windows.

Updating the windows is a great way to eliminate errors. Most errors occur due to outdated files on your system. Make sure you keep your system up-to-date. Go through the following steps to update:

Update Windows to resolve quickbooks error 15311

  • Go to the search field and open settings.
  • In the update and security option, click on windows update.
  • Select the Check for Updates tab, where all the latest updates are visible.
  • Tap on the latest version and install it in your system. 

Solution 3: Use QuickBooks Install Diagnostic Tool For Fix Errors

QB tool hub

QuickBooks error 15311 is one of the most common payroll errors. The QuickBooks diagnostic tool is a powerful tool. It identifies and eliminates errors without much hassle. To install this tool, follow these steps:

  • Download the software from Intuit.
  • Access the .exe file and hit next as the installation window pops.
  • Agree to the terms and conditions and click next.
  • Tap finish to successfully install the tool.
  • Open the tool and go to the tab Installation Issues. 
  • Use the tool to diagnose the QuickBooks error 15311.
  • The error will be fixed after the scan is complete.

Solution 4: Re-Register QB Files By Running The Reboot.Bat File

The corrupted registries based on QuickBooks might be causing the error to arise. In such situations, reboot.bat files will re-register all the QuickBooks files including the corrupted ones.

Reboot.Bat File for quickbooks error 15311

  • Right-click on the QuickBooks icon on your desktop and tap on properties.
  • Select the Open File Location button to choose the QB installation folder.
  • Right-click on the reboot.bat file.
  • Verify your admin credentials in the run-as administrator option.
  • The tools will run through all the QuickBooks files.
  • After the scan is complete, a black window will appear and close itself.
  • Update your QuickBooks again, if the problem persists, look up the other solutions.

Solution 5: Make Sure To Enter Correct Payroll Service Key

In case of entering incorrect payroll service keys, the updates will fail. Stick to these steps to ensure the same:

Payroll Service Key manage access

  • Select the employee’s menu in your QuickBooks software.
  • Tap on my payroll service option.
  • Click on the manage service key.
  • Verify that the Payroll Service key is correct, if not, edit.
  • Tap on next and then finish.

Wrapping up

Rectifying the errors can be hectic and frustrating. We have pointed out almost all the solutions of QuickBooks error 15311 can take resort to. But even then if the results are not satisfactory, we have our experts at your beck and call. We will be happy to help you out with all your queries without any hesitation 24×7.

Frequently Asked Questions (FAQs)

Q.1 – What is QuickBooks used for?

Ans: QuickBooks is a cloud-based software generally used by small to mid business organizations for :

  • Clientele management
  • Generating invoices
  • Assists in filing tax returns
  • Allocating your resources 
  • Keeping a track on the company’s performance
  • Keeping a record of company’s cash flow

Q.2 – How do I install QuickBooks desktop?

Ans: Firstly download the QuickBooks desktop for your system from the official website of intuit. Then, follow the steps below:

  • Ensure to set up the requirement of the computer system as needed
  • Keep the product and license number at fingertips.
  • Open quickbooks.exe file
  • Accept the terms & conditions, then tap on next.
  • Enter your product and license number, tap on next.
  • You will see two options of installation.
  • If you are a newbie, select express.
  • Tap on next and finally click on install to successfully install the software.
  • If you are a multi network user, select option Custom and Network and click next.
  • Change the install location (if you want to).
  • Enter the location where you want to install the QuickBooks application.
  • Tap on next and then install.

Q.3 – How to find my QuickBooks license and product number?

Ans – If you have registered before, do not worry as your data is permanently saved and safe with us.

  • You can find this information in your registered email-id if bought directly from the website.
  • In case of retail purchasing, details are available on the label of original packaging.
  • Product and license number can also be found on Customer Account Management Portal (CAMPs) for QuickBooks desktop.
  • For further queries, contact our customer support team.

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